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Returns FAQ

If you are unsatisfied for any reason, you may file a return within 7 days of delivery by emailing us at World of Bongs accepts returns on unused products within 12 days of delivery. We do not accept used product returns under any circumstances. 
All returns MUST have a valid RMA number. Returns due to personal preference will incur a 15% restocking fee. Returns in exchange for World of Bongs store credit will never incur a restocking fee. Shipping charges and rush processing fees are non refundable. 

On checkout customers may add Route Insurance to their package.
Using a proprietary packaging process, we ensure that more than 99.7% of packages arrive in the same flawless condition they left our warehouse. In the unlikely event you receive a incorrect, or mislabeled product, please file a claim with our support team via email within 4 days of delivery, in case of an insured broken item you can file a claim here. You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging. We will replace the broken item with a functional unit at no additional cost. We may request that you send back the original defective item at no additional cost (we'll provide a prepaid label). You may also contact support via email, or phone at or +17542496041

Route Insurance claims can be done here.
*No refunds on shipping costs for international shipping.

In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. 

If your package was returned to sender, please contact support to process a re-shipment via phone or email.

If you are unsatisfied for any reason, you may file a return within 7 days of delivery by contacting us at . Insured damaged item claims must be made within 72 hours by contacting Route at this form. You may also contact support via this form, email at or phone: +18182878791

If you would like to exchange an item, we will issue an RMA number to send back the original. You will be refunded store credit, which you may use to order a different item of your choice.
If you received the wrong item, contact support to get it corrected as quickly as possible via phone, or email at .

We do not accept returns on used items. There are no exceptions to this rule. 

Once we receive your return, a refund will be issued within 1-2 days. Please allow 2-4 days for your bank to clear the funds.